Privacy Policy

1.1This Privacy Policy applies to the website at www.reachailabs.com (the "Website"). The Website is operated by Reach Networks USA Inc., 1007 N Orange St., Unit 6058, Wilmington, DE 19801, United States, which does business as ReachAILabs ("ReachAILabs", "we", "us" or "our").

1.2For the purposes of data protection law, Reach Networks USA Inc. is the controller of the personal information described in this policy.

2.1Information you give us. We collect personal information only when you choose to send it to us. If you use the contact form, this can include your name, email address, phone number, company name, job title, the service you are interested in, your timeline and budget range, and the message you write. If you email or call us, we keep the details you share in that communication.

2.2Information collected automatically. When you visit the Website, our hosting provider and your browser exchange technical information, such as your IP address, browser type, device type, the pages requested and the date and time of the request. We do not use this information to identify you personally.

3.1We use the personal information you give us to:

• respond to your enquiry and discuss your requirements;
• prepare and send proposals and follow up on our conversations;
• operate, secure and maintain the Website; and
• comply with our legal obligations and protect our legal rights.

3.2We do not use your personal information to make automated decisions that have legal or similarly significant effects on you.

4.1Where the data protection laws of the European Economic Area or the United Kingdom apply, we rely on the following legal bases: our legitimate interests in responding to business enquiries and operating the Website; steps taken at your request before entering into a contract; compliance with legal obligations; and your consent where we ask for it. Where we rely on consent, you can withdraw it at any time.

5.1We do not sell your personal information. We share it only with the following:

• EmailJS, which delivers contact form submissions to us by email;
• Cloudflare, which hosts the Website and receives technical information such as your IP address when you visit;
• Google Fonts, which supplies the fonts used on the Website and receives your IP address when your browser loads them;
• professional advisers, and public authorities where the law requires it; and
• a successor to our business, if we are involved in a merger, acquisition or sale of assets.

5.2These providers process personal information only to provide their services to us and under their own terms and privacy policies.

6.1The Website does not use advertising or analytics cookies. If that changes, we will update this policy, and where the law requires it we will ask for your consent, before the change takes effect.

7.1We are based in the United States and our service providers may process information in the United States and other countries. Where we transfer personal information from the European Economic Area or the United Kingdom, we use appropriate safeguards, such as standard contractual clauses, where the law requires them.

8.1We keep enquiry information for as long as we need it to deal with your request and for a reasonable period afterwards, for example to answer follow-up questions or to meet legal, accounting and record-keeping obligations. After that, we delete it or anonymise it. You can ask us to delete it sooner.

9.1We take reasonable technical and organizational steps to protect the personal information you send us. No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

10.1Depending on where you live, you may have the right to:

• ask for access to the personal information we hold about you, and for a copy of it;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information;
• object to, or ask us to restrict, our processing of your information;
• ask for your information in a portable format;
• withdraw your consent, where we process your information on the basis of consent; and
• complain to your local data protection authority.

10.2If you are a California resident, you have the right to know what personal information we collect, to request its deletion and correction, and not to be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined under California law.

10.3To make a request, contact us using the details in section 13. We may need to verify your identity first, and we will respond within the time required by applicable law.

11.1The Website is intended for business use and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has sent us information, please contact us and we will delete it.

12.1We may update this policy from time to time. The effective date at the top of this page shows when it was last changed. If we make a material change, we will take reasonable steps to bring it to your attention.

13.1For any privacy question or request, email Info@ReachAILabs.com, call +1 (325) 225-4931, or write to: Reach Networks USA Inc. (ReachAILabs), 1007 N Orange St., Unit 6058, Wilmington, DE 19801, United States.